Privacy Policy

Last Updated: September 3, 2026Master Arbor Tree Services ("Master Arbor," "we," "us," or "our") operates the website https://master-arbor.com. Protecting the privacy of our visitors and customers is a priority for us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you.By using our website, contacting us, or opting in to receive text messages from us, you agree to the practices described in this Privacy Policy.If you have questions about this policy, contact us at:Master Arbor Tree Services St. George, Utah Phone: 1-435-773-2151 Email: masterarbor.office@gmail.com

1. Information We Collect

Information you provide directly. When you request a quote, fill out a form, call us, or opt in to text messaging, we may collect your name, phone number, email address, service address, and details about the tree or property work you are requesting.Information collected automatically. Like most websites, we use log files. These files record internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring and exit pages, and the approximate number of clicks. This information is not tied to personally identifiable information and is used to analyze trends, administer the site, and understand how visitors use our website.Cookies and similar technologies. Our website and our analytics and advertising providers may use cookies, JavaScript, and web beacons to remember your preferences and measure site and campaign performance. You can disable cookies through your browser settings; instructions are available on your browser's support site.

2. How We Use Your Information

We use the information we collect to:Provide, schedule, and perform tree care services you requestRespond to quote requests, questions, and support inquiriesSend appointment confirmations, scheduling updates, service reminders, and estimate follow-ups by phone, email, or SMS text messageOperate, maintain, and improve our websiteMeasure the performance of our marketing and advertisingComply with legal obligations and enforce our terms

3. SMS Text Messaging and Mobile Information Privacy

Master Arbor Tree Services does not share or sell mobile phone numbers, SMS opt-in data, or text messaging consent to any third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All information obtained through SMS consent will not be shared with any third parties for marketing purposes. Information sharing with subcontractors in support services, such as customer service providers, is permitted solely to deliver the messaging service you requested. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you opt in to receive text messages from us, we may send you quote confirmations, appointment scheduling, reminders, and estimate follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our SMS Terms & Conditions for full details.

4. How We Share Information

We do not sell your personal information. We may share information only in these limited circumstances:Service providers. Vendors who help us operate our business — such as our website host, scheduling and dispatch software, telephony and SMS provider, payment processor, and email platform — may process information on our behalf. They are permitted to use it only to provide services to us.Legal requirements. We may disclose information if required by law, subpoena, or court order, or to protect the rights, property, or safety of Master Arbor, our customers, or others.Business transfers. If Master Arbor is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to this policy.As stated in Section 3, mobile phone numbers and SMS consent are excluded from all sharing except with the subcontractors who deliver the messaging service itself.

5. Third-Party Advertising and Websites

Third-party ad servers or ad networks may use cookies, JavaScript, or web beacons in advertisements and links that appear on our site. These are sent directly to your browser, which automatically shares your IP address with them. These technologies help measure advertising effectiveness and personalize the advertising content you see.Master Arbor has no access to or control over cookies used by third-party advertisers. This Privacy Policy does not apply to other advertisers or websites, and we encourage you to review the privacy policies of any third-party services for information about their practices and opt-out options.

6. Data Retention

We retain personal information for as long as needed to provide services, maintain business and financial records, resolve disputes, and comply with legal obligations. When information is no longer needed, we delete it or de-identify it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have the right to request access to the personal information we hold about you, request correction or deletion of that information, or opt out of certain uses. To make a request, contact us at masterarbor.office@gmail.com or 1-435-773-2151. We will respond in accordance with applicable law.You may unsubscribe from marketing emails using the link in any email, and you may stop text messages at any time by replying STOP.

9. Children's Information

Protecting children online is important to us. We encourage parents and guardians to observe, participate in, and monitor their children's online activity.Master Arbor does not knowingly collect personally identifiable information from children under the age of 13. If you believe your child has provided this kind of information on our website, please contact us immediately and we will make our best efforts to promptly remove such information from our records.

10. Scope of This Policy

This Privacy Policy applies to information collected through our website, our forms, our phone system, and our text messaging program. It does not apply to information collected offline through channels unrelated to these services, except where stated.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

Master Arbor Tree Services St. George, Utah Phone: 1-435-773-2151 Email: masterarbor.office@gmail.com